Example Approach
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Split Financial...
Abolish CIO
Main Server
Server Location
Switch DNS

Example of a Conflict Resolution Analysis:

Reengineering an organization's core information technology

adapted from an actual analysis performed in 1998

Rationale

The organization has invested $1.5M in information technology over the past 5 years. This a logical time to reassess this undertaking.

Five related but independent components

bulletFinancial management system
bulletProposal 1: Split up office A and office B financial management systems.
bulletChief information officer
bulletProposal 2: Abolish office B-based shared chief information officer position for organization.
bulletMain server transfer
bulletProposal 3: Identify main server as an office B resource rather than a joint resource (contingent on dividing up current joint office B/office A financial management system database).
bulletMain server relocation
bulletProposal 4: Relocate main server to round-the-clock staffed rental computer facility.
bulletInternet domain name service
bulletProposal 5: Switch office B local Internet domain name service service from Unix workstation to Windows NT server.

General pros and cons based on interviews with technical staff and stakeholders

Pros Cons
Responsive to technological and organizational change over the past several years. Fixing something that is not broken?
Coordinates office A and office B information technology strategies. Reengineering is time-consuming and not a priority of office B.
Integrated rather than piecemeal approach. Advancing a personal agenda of the CIO?
Clarifies roles of offices A and B.  
Can be done on a phased, flexible tine schedule at little cost.  

Possible outcomes

bulletStand pat as an informed decision
bulletFully reengineer
bulletSelectively reengineer

 

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Last modified: February 14, 2006